Research Operations | Program Management | Learning & Development | User Experience Research
Professional Summary
Research and program management professional with over 10 years of experience leading complex projects, improving organizational processes, and supporting multidisciplinary teams across academic, healthcare, and technology environments. Experienced in research operations, regulatory compliance, qualitative research, staff development, and translating complex information into practical, effective solutions. Combines a background in psychology with a master’s degree in User Experience Design to bring a human-centered, analytical approach to problem-solving, program development, and organizational improvement.
Areas of Expertise
- Research & Analysis: Qualitative and quantitative research, user interviews, research design, data collection, analysis, and synthesis
- Program & Project Management: Strategic planning, cross-functional coordination, stakeholder engagement, resource management, and operational oversight
- Learning & Development: Curriculum development, instructional design, staff training, onboarding, facilitation, and learning evaluation
- Operations & Process Improvement: Workflow optimization, quality assurance, performance tracking, documentation, and systems implementation
- Compliance & Governance: Research ethics, regulatory compliance, institutional review processes, policy development, and risk management
- Technology & Data: REDCap, Airtable, Kuali Protocols, Oracle, Epic, Excel, Tableau, Power BI, and project management platforms
Professional Experience
Research Integrity Program Manager
Portland State University | 2026
Managed institutional research compliance processes supporting human subjects research and biosafety programs. Coordinated regulatory reviews, advised researchers on ethical and procedural requirements, and improved documentation, tracking, and administrative workflows. Collaborated with faculty, institutional leadership, and research teams to promote responsible research practices and operational efficiency.
Qualitative Research Interviewer & UX Research Consultant
GetWhys | 2026–Present
Conduct qualitative research to understand customer experiences, organizational challenges, and decision-making processes across industries. Develop interview guides, facilitate expert discussions, and translate research findings into actionable insights that inform product development, business strategy, and customer experience improvements.
Clinical Research Project Coordinator
Oregon Health & Science University | 2019–2025
Managed complex, multi-site research initiatives involving behavioral health, neuroscience, emerging technologies, and longitudinal data collection. Oversaw daily operations, staff training, participant engagement, regulatory documentation, and cross-institutional coordination.
Developed research management systems supporting more than 80,000 records, reduced data-processing time by approximately 50%, and improved participant response rates from approximately 75% to 90%. Created scalable workflows, training materials, and operational resources to improve consistency, efficiency, and research quality.
Clinical Research Assistant
Oregon Health & Science University | 2015–2018
Supported large-scale, multidisciplinary research initiatives examining human development, psychology, and health. Coordinated participant recruitment, assessments, data collection, and research documentation. Collaborated with investigators and research teams to ensure high-quality data and consistent implementation of research procedures.
Additional Research Experience
Held research positions at Portland State University and Oregon Health & Science University, contributing to projects involving psychology, education, behavioral health, community engagement, and public policy. Responsibilities included qualitative analysis, data management, participant engagement, research documentation, and dissemination of findings.
Teaching & Learning Experience
English Language Teacher
The Language Company & Plan Ceibal | Chile | 2018–2019
Designed and delivered engaging, culturally responsive instruction for learners with diverse backgrounds and skill levels. Adapted instructional approaches and learning materials to improve accessibility, participation, and understanding.
Student Teaching Assistant
Portland State University | 2014–2015
Supported undergraduate psychology and social science instruction through discussion facilitation, student mentoring, learning resource development, and classroom engagement.
Leadership & Community Engagement
Contributed to organizational initiatives focused on inclusive hiring, equitable policies, community engagement, and accessible programs. Served in advisory, administrative, and leadership capacities supporting institutional improvements, policy evaluation, and inclusive decision-making.
Additional experience includes community-based youth programming, educational outreach, and advocacy initiatives.
Education
Master of Science in User Experience Design
Kent State University | 2024
Bachelor of Science in Psychology
Portland State University | 2015
Professional Development
Training and professional development in human subjects research, research ethics, Good Clinical Practice, regulatory compliance, biosafety, diversity and inclusion, and suicide prevention.
